Frequently Asked Questions

Depth depends on your location's geology and the depth of the water table. In Zimbabwe, boreholes typically range from 30 to 120 metres. Our geologists conduct a hydrogeological survey to estimate the expected depth before drilling begins, so you aren't surprised by the final figure.

For a standard residential borehole, the actual drilling typically takes 1–3 days. The full project — including casing, development, pump installation, and testing — usually takes 3–7 days from mobilisation. Larger commercial or agricultural projects may take longer depending on depth and system complexity.

We use a combination of hydrogeological surveys, geological mapping, and geophysical methods including electrical resistivity surveys to identify the most promising drilling locations on your site. This scientific approach significantly increases the likelihood of striking a productive aquifer and minimises wasted drilling costs.

While our geological surveys greatly reduce this risk, a dry borehole can occasionally occur due to unexpected geological conditions. In such cases, we will discuss alternative siting options on your property at a reduced re-mobilisation cost. We are transparent about risks before drilling begins and will never proceed without your informed consent.

We install a wide range of pump systems including submersible electric pumps, solar-powered pumps, hand pumps (bush pumps), and pressure booster systems. Our engineers will recommend the most suitable pump based on your water yield, depth, power availability, and usage requirements.

Borehole drilling costs vary depending on depth, location, geology, and the type of pump and system installed. We provide detailed, itemised quotations after a site assessment so you know exactly what you are paying for. Contact us for a free, no-obligation quote tailored to your specific site and needs.

We accept bank transfers, cash (USD and ZiG), and mobile money payments (EcoCash, OneMoney). Commercial and institutional clients can be invoiced with agreed payment terms. A deposit is required before mobilisation, with the balance due upon project completion.

Absolutely. We always provide a detailed written quotation outlining all scope of work, materials, and costs before any work begins. A formal contract is signed by both parties prior to mobilisation. We believe in full transparency — no hidden fees, no surprises.

Once your borehole is installed, the main ongoing costs are electricity or solar energy to run the pump, and periodic maintenance (recommended annually). These costs are far lower than ongoing municipal water bills for most clients. We offer affordable annual maintenance contracts to keep your system running optimally.

We recommend a full borehole service at least once a year. This includes pump inspection, water yield testing, water quality testing, and checking all electrical and mechanical components. Regular servicing extends the life of your pump and prevents costly emergency repairs.

Warning signs include reduced water flow or pressure, unusual noises from the pump, discoloured or cloudy water, a noticeable change in taste or smell, the pump running but producing no water, or the pump tripping the circuit breaker. If you notice any of these, contact us promptly to avoid further damage.

Properly designed boreholes drilled into reliable aquifers can last for many decades. However, over-pumping beyond the borehole's sustainable yield can cause temporary drawdown. Our engineers size your pump correctly for your aquifer's yield to prevent this. Seasonal fluctuations in water levels are normal but should stabilise with good management.

Yes. All our drilling and installation work comes with a workmanship warranty. Pump equipment warranties are provided in line with manufacturer terms. We stand behind the quality of our work and are always available to address any post-installation concerns.

We provide services throughout Zimbabwe, including Bulawayo, Mutare, Gweru, Masvingo, and rural areas. Additional travel and mobilisation fees may apply for locations outside major urban centres — these will always be clearly stated in your quotation upfront.

Yes — emergency water restoration is available across all our service areas. Call us directly on +263 772 604 550 or +263 773 888 995 for urgent assistance. We prioritise emergency callouts and aim to respond as quickly as possible to minimise your disruption.

Absolutely. We have a strong track record working with NGOs, rural district councils, schools, clinics, and community groups to provide clean water access to underserved communities. We offer competitive pricing for community and humanitarian projects and can work within donor procurement requirements.

Yes, agricultural borehole solutions are one of our core services. We design high-yield borehole systems for irrigation, livestock watering, and general farm use — including solar-powered pump systems that reduce running costs. We serve commercial farms across Mashonaland, Manicaland, Midlands, and Matabeleland.